What to Do when Death Occurs

When a death occurs in your family, you will be faced with important tasks and decision-making during a very difficult time. You may not know what to do or when to begin making arrangements. Bearing the responsibility can be overwhelming. Remember that you are not alone. Thomas L. Neilan & Sons Funeral Homes is available 24 hours a day, 365 days a year to assist you with the details and offer our guidance. We have compiled the following list to help guide you through the steps you will need to take when a death has occurred. Your funeral director will help coordinate all of the details when you meet for an arrangement conference.

You can do some of the paperwork online to prepare for your conference with a funeral director by clicking the button below.

  1. Notify the Neilan Funeral Home of the Death

    After a death has occurred, notify Thomas L. Neilan & Sons Funeral Homes by calling 860-443-1871. The following are some questions that we may ask when you call:
    • What is the full name of the deceased?
    • What is the location of the deceased (Hospital, Nursing Facility or Residence)?
    • What is your name, address and telephone number?
    • What is the name, address and phone number of the next-of-kin?
    • Is there a pre-arranged funeral plan? (If yes, what is the plan name or number?)
    • Which location (New London or East Lyme) will serve your needs?
    • What type of services are appropriate to your needs?


  2. Arrangement Conference

    We will then set an appointment time for you to come to the funeral home to complete the details of the funeral arrangements. We will ask you to bring in some items and information that will be necessary to complete the arrangement. For your convenience, we have created a checklist of items you will need for the arrangement conference


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Thomas L. Neilan & Sons Funeral Home: 12 Ocean Avenue, New London, CT 06320 • 860-443-1871

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The 6 Central Needs of Mourning

  1. Acknowledge the reality of death
  2. Move toward the pain and loss
  3. Remember the person who died
  4. Develop a new self identity
  5. Search for meaning
  6. Receive ongoing support from others